Transaction Trending Podcast Ep3: Digital Innovations and the Customer Experience with Amy Parsons, Discover
2-14-2018
The payments experience is being shaped by digital innovations.
Stores are going cashless. One store is even cashier-less.
Where we once had to carry cash, or swipe an old-fashioned mag-stripe card, consumers today have a mind-boggling array of payment options.
And as we explore new ways to pay, payments technology companies need to stay at the leading-edge.
Today, a discussion about how the payments industry is deploying new acceptance technology for merchants, and how new players in payments are challenging the status quo.
Joining ETA CEO Jason Oxman on this episode is Amy Parsons, Senior Vice President and Head of Global Acceptance and Customer Experience at Discover Financial Services.
Amy has had a long and impactful career at Discover. As Head of Global Commerce, she helped build digital channels by integrating mobile wallets like Apple Pay into Discover’s network. She also oversaw Discover’s transition to EMV. Before that, she was in Europe, bringing digital commerce capabilities to Discover’s international portfolio of merchants. And she presided over massive growth in U.S. acceptance at Discover – from 72 percent to 98 percent of merchants.
Take a listen here, or check out Apple Podcasts, Google Play, Stitcher or SoundCloud to listen and subscribe.
About ETA
The Electronic Transactions Association (ETA) is the world’s leading advocacy and trade association for the payments industry. Our members span the breadth of significant payments and fintech companies, from the largest incumbent players to the emerging disruptors in the U.S. and in more than a dozen countries around the world. ETA members make commerce possible by processing approximately $56.75 trillion annually in purchases and P2P payments worldwide and deploying payments innovation to merchants and consumers.
ETAs membership spans the breadth of the payments industry to include independent sales organizations (ISOs), payments networks, financial institutions, transaction processors, mobile payments products and services, payments technologies, and software providers (ISV) and hardware suppliers. For more information, visit electran.org.
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