Spring 2019
5-9-2019
FEATURES
TRANSACTION TRENDS EXCLUSIVE CE SERIES: SATISFACTION SCORE CARD
Results of the ETA-commissioned J.D. Power survey of satisfaction among small and medium sized businesses are positive for merchant services. Still, four key factors—cost of service, service interactions, payment processing, and equipment and technology—demonstrate the importance of communication and measurement when improving client relationships. Here’s an inside look at the data.
ETA CPPs: earn ETA CPP Continuing Education (CE) credits. Read this article, then visit ETA CPP Quizzes to test your knowledge and earn 2 ETA CPP CE credits per quiz!
DEPARTMENTS
@ETA
Announcements and ideas from ETA
INTELLIGENCE
Vital facts and stats from the electronic payments world and ETA
POLITICS & POLICY
State-level activity ramps up
INDUSTRY AFFAIRS
How ETA is facilitating a second wave of growth
PAYMENTS INSIDER
The difference between cash discounting and surcharging—and why it matters
PEOPLE
RPY’s Caroline Hometh talks global expansion for acquirers and payment facilitators
About ETA
The Electronic Transactions Association (ETA) is the global trade association representing more than 500 payments and technology companies. ETA members make commerce possible by processing more than $6 trillion in purchases in the US and deploying payments innovations to merchants and consumers. Learn more: www.electran.org.