Transaction Trends

Written by industry experts, get insights on payments like nowhere else.

Spring 2019

5-9-2019

Spring 2019

FEATURES

TRANSACTION TRENDS EXCLUSIVE CE SERIES: SATISFACTION SCORE CARD
Results of the ETA-commissioned J.D. Power survey of satisfaction among small and medium sized businesses are positive for merchant services. Still, four key factors—cost of service, service interactions, payment processing, and equipment and technology—demonstrate the importance of communication and measurement when improving client relationships. Here’s an inside look at the data.

ETA CPPs: earn ETA CPP Continuing Education (CE) credits. Read this article, then visit ETA CPP Quizzes to test your knowledge and earn 2 ETA CPP CE credits per quiz!

DEPARTMENTS

@ETA
Announcements and ideas from ETA

INTELLIGENCE
Vital facts and stats from the electronic payments world and ETA

POLITICS & POLICY
State-level activity ramps up

INDUSTRY AFFAIRS
How ETA is facilitating a second wave of growth

PAYMENTS INSIDER
The difference between cash discounting and surcharging—and why it matters

AD INDEX

PEOPLE
RPY’s Caroline Hometh talks global expansion for acquirers and payment facilitators

About ETA

The Electronic Transactions Association (ETA) is the global trade association representing more than 500 payments and technology companies. ETA members make commerce possible by processing more than $6 trillion in purchases in the US and deploying payments innovations to merchants and consumers. Learn more: www.electran.org.