ISO Practices Committee Insight: Understanding & Attracting the Mobile Consumer

Jenn Reichenbacher
September 3, 2013 – If you haven’t heard, tablets are the fastest growing technology in history with 65 percent year-over-year worldwide growth from 2012 to 2013. With more than 52 million tablet owners and another 137.5 million smartphone owners in the U.S. alone, understanding and attracting the mobile customer is becoming more and more important.

Read More

Preview – ETA/TSG U.S. Economic Indicators Report

August 5, 2013 – ETA and The Strawhecker Group (TSG), a management consulting company focused on the payments industry, are releasing an early look at Beige Book microeconomic commentary in anticipation of ETA/TSG’s upcoming Q2 U.S. Economic Indicators Report.

Read More

ISO Practices Committee Insight: Customer Retention – Three Keys to Consider

Jenn Reichenbacher
August 1, 2013 – Did you know that it’s six (6) or seven (7) times more costly to acquire a new customer as opposed to retaining an existing one? In fact, research from Flowtown notes that by increasing retention rates by as little as five (5) percent, businesses can realize anywhere between a five (5) and 95 percent rise in profits.

Read More

New Review of Payments M&A Transactions Finds Substantial Growth in the Industry

July 23, 2013 – The Strawhecker Group (TSG), a management consulting company focused on the payments industry, has accumulated an internal database of merchant acquiring acquisitions. Data on 80 transactions closing between 2000 and 2012 indicate that the average net revenue multiple lies around 3.3x and has been trending up in recent years after hitting a trough in 2010 due to the recession. Click here to see the analysis.

Read More

CEO Perspective: The View From Washington

Jason Oxman

July 9, 2013 – We are in a time of tremendous change within our industry. No component of the ecosystem has stood still – new competitors, new technologies, and shifting customer behaviors have all contributed to today’s dynamic landscape. Practically every week brings announcements of new product offerings, alliances between established and startup companies, or new projections for the growth of emerging technologies.

Read More