REPORT: 45% of SMBs Indicate a Tablet Could Replace Their Current POS

October 3, 2013 – The Strawhecker Group has released a new report titled Tablet POS: Merchant Insights and Company Research. The report highlights research from the U.S. SMB marketplace as well as comparisons of current tablet point-of-sale (POS) providers. The findings of the report gauge the level of interest and values associated with the use of a tablet POS system based upon surveyed individuals.

Nearly half of respondents, 45 percent, would consider using a tablet to replace their current POS and many, 41 percent, would consider using a tablet POS away from the traditional checkout counter.

“This is a significant finding, and one that highlights the desire to shift to a tablet-based POS alternative. We anticipate the percentage of those willing to consider a tablet POS to continue to increase,” said Mike Strawhecker, Vice President & Director of TSG Metrics.

TSG found that cost is the most common terminal upgrade barrier, followed by the lack of need for a new terminal, the disruption/training required to use a new terminal, and existing contracts that bind the merchant to their current system.

In the survey portion of the report, five different vertical markets were represented including: restaurant, retail sales, retail food, services, and dealers/repair shops. Restaurants and business/personal service firms have the strongest interest in the Tablet-POS concept that was presented during the research and food retailers had the lowest interest.

Several other findings in the report cover acceptable price points, top value drivers, and importance ratings on terminal features. Findings and quotes from two focus groups are included in the report and offer insights into user issues and perceptions regarding a Tablet-POS concept and point-of-sale systems in general.

If you have further interest in TSG’s report, please contact [email protected]

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